ZTE Indonesia, Customer Service Manager

PT ZTE Indonesia as subsidiary company of ZTE Corporation is one of the leading telecommunication solution suppliers based on China providing total solution to telecom carriers worldwide. ZTE’s over 26,000 employees are working in more than 70 countries and regions in Asia, America, Europe, Africa, etc. In coping with our expansion in local market depending on our Indonesian large project demand, ZTE is looking for outstanding employees in Indonesia to fill in the vacant position of :

Customer Service Manager
(Jakarta Raya)

Responsibilities:

• Working on standby 24 hours, perform Weekly & Monthly report LCSC checking from CSR.
• Responsible for weekly or monthly Asia Pasific callog report, project update record, KPI regional report, Customer Visit Report, and QA report
• Make schedule for Call center working hour
• Training new employee & OJT and Trimester Training engineer
• Handle for customer presentation and prepare the ppt.
• Responsible for Call Center KPI monitoring, SLA monitoring, and Agent monitoring. Do Coaching for call center representative.
• Rights activation for ensupport and follow up the engineer for troubleshooting
• Make coordination with related department regarding callog
• Check on update customer Information from CSR

Requirements:

• Education: Minimum of Bachelor Degree in any major related
• Working experience: Minimum of 3 year experience in customer service working.
• Proficiency in English is a must, and literate in basic computer skill, Mandarin language will be an advantages.
• Female or Male with strong leadership skill, independent, excellent motivation skills, excellent problem solving, analytical and management skills, excellent teamwork, interpersonal and communication skills, and customer service orientation.
• Good knowledge in communication system and customer service training.

Forward your comprehensive resume and CV in English to :

HRINDONESIA@ZTE.COM.CN

Quoting job reference code in the subject or post them to:

PT.ZTE Indonesia
Gedung The East 27
Mega Kuningan
Jakarta 10220